Revision - 1/29/24

At Sugar Feather Farm, we are committed to providing our customers with the best service when it comes to ordering chicken chicks and other fowl babies. To maintain transparency and manage expectations, we follow a specific process for order fulfillment.

1. Payment: Payments are required before orders are processed. This allows us to initiate the order fulfillment process promptly.
2. Seasonal Processing: Our orders are processed according to specific seasons:

• Spring: March – May

• Summer: June – August

• Fall: September – November

We make every effort to fulfill orders within the selected season. However, there are certain factors that may affect the fulfillment timeframe:

• Number of pending orders

• Egg volume

• Peak season demands

We understand that our customers may eagerly anticipate the arrival of their orders. While we strive to meet our delivery timelines, there might be occasions where fulfillment takes slightly longer. We ask for your patience and understanding during these times.

It's important to note that the Spring season generally has a longer wait time due to the higher demand and other influencing factors. We want to assure our customers that we are dedicated to ensuring the well-being and health of every fowl that leaves our farm. Rest assured that we strive to provide the best experience for our customers and our feathered friends.

Please feel free to reach out to us if you have any further questions or need more information about our order fulfillment process.

At Sugar Feather Farm, we understand the significance of seasonal laying patterns for fowl such as guinea fowl, turkeys, and geese. To ensure the best possible experience for our customers, we prioritize orders received during their specific laying and production season.

When it comes to fertile eggs, we adhere to a first come, first served basis, taking into account the order of payment and seasonal factors. However, fulfillment of orders is contingent upon various elements, including seasonal availability, weather conditions, and egg production.

It's important to note that the collection and fulfillment of egg orders for the new year commence in March. Customers are encouraged to review our high demand breeds list for breeds that may take longer to fill. This way, they can make informed decisions when placing their orders.

We are committed to providing our customers with the highest quality fertile eggs and ensuring that their orders are fulfilled in a timely manner, taking into consideration the natural reproductive cycles of the fowl.

The fulfillment of coop ready birds is a meticulous process that generally involves a minimum of 3 months to ensure the birds are ready for their new home. The timing of this process is intricately based on several factors such as the changing seasons, orders ahead, flock size, and the sexing of the birds. However there are times due to breed demand and season that the 3 month process is shorter. We will reach out to you if we are able to fill your order sooner.

The journey begins with the careful collection of eggs, each representing the potential for new life at our farm. These eggs then undergo the critical phase of incubation, with the duration varying based on the specific type of bird. This period demands attention to detail and a nurturing environment to ensure the healthy development of the chicks within.

Following the incubation period, the eagerly awaited hatching phase commences. This transformative process can take a month or longer, underscoring the patience and dedication required in the journey from egg to chick.

After hatching, the next phase involves raising the chicks to reach the fully feathered age, a milestone that can range from 9 weeks and up. This nurturing period is vital for the healthy growth and development of the birds, ensuring they are robust and ready for life on the farm.

In view of these intricate stages and the nature of the process, the 3-month timeframe is imperative. It allows for attentive care, proper development, and thorough preparation of the birds before they embark on their journey to their new home.

At Sugar Feather Farm, our commitment to raising and nurturing fully feathered birds is a journey that encompasses patience, dedication, and the profound joy of witnessing new life take flight.

Due to postal regulations and the current concerns regarding Avian Influenza, we regret to inform you that we are unable to ship hatchlings and eggs directly to Canada via the postal service. However, we have a solution to ensure that you can still receive your birds.

Canadian customers can have their birds shipped to a stateside post office for pick up. In order to facilitate this process, please indicate in the comments section during the ordering process that you are from Canada. Our team will then assist you in arranging the shipment to a nearby stateside post office for your convenience.

At Sugar Feather Farm, we understand the excitement of finding the perfect breed for your farm. That's why we offer convenient ways to keep you informed and ready to take action when the right opportunity arises.

On our product page, you'll find a user-friendly section that allows you to sign up for notifications regarding the stock status of the specific breed(s) you are interested in. This feature ensures that you receive timely updates when you are ready to place an order. Never miss your chance to bring home the perfect additions to your farm!

In addition to stock notifications, you can subscribe to our newsletter to receive regular updates right in your inbox. Stay informed about new arrivals, special offers, and helpful tips to care for your feathered friends.

Join our vibrant community on our Facebook Page and Instagram account to stay connected with us and fellow poultry enthusiasts. These platforms are where we frequently share exciting news, informative content, and engaging updates about our products and activities. Share your experiences, learn from others, and be part of a supportive network of like-minded individuals.

By signing up for stock notifications and following us on social media, you'll always be well-informed and ready to take action when the perfect opportunity arises. Join our community and never miss out on the latest from Sugar Feather Farm!

Whether you are looking to expand your flock or simply stay updated on poultry-related news, we have you covered. Join us and experience the warm, welcoming world of Sugar Feather Farm.

In response to the ongoing challenges posed by COVID-19 and the threat of Avian Influenza, we have implemented stricter protocols for all farm fowl pickups. Your understanding and cooperation are vital in ensuring the health and safety of our birds and our community.

We require appointments for all fowl pickups. Kindly refrain from simply showing up, as we may not be able to accommodate unscheduled visits. This measure helps us manage foot traffic and uphold biosecurity standards. Appointments can be made here

For biosecurity reasons, we strictly prohibit any visitors on the farm premises where the birds are fenced or breeding(past our pedestrian gates and fencing. This policy is non-negotiable, and no exceptions will be made. The designated signage and fencing demarcate the restricted area, and we kindly urge you to respect this boundary. Your compliance is crucial to safeguard both the well-being of our birds and your own safety.

Although access to the fenced or breeding areas is restricted, you are more than welcome to observe all our birds from outside the fencing before making your selection. We also offer farm tours where one on one options can be scheduled. See here for a tour. The sight of our diverse poultry breeds is truly captivating, and we encourage you to take in this experience.

Selecting farm pickup at checkout remains an option and is free of charge. We appreciate your understanding and support as we strive to navigate these challenging circumstances.

For more detailed information about the impact of COVID-19 and Avian Influenza on our pickup procedures, please refer to the relevant blog article on our website. It is vital to stay informed about these developments prior to your visit.

Your patience and adherence to these guidelines are greatly valued as we prioritize the health and safety of our farm, our birds, and our community.

Certain breeds in our inventory experience higher demand due to their popularity, rarity, flock size, or egg lay rates. As a result, we prioritize the assessment of orders already placed and determine when we can fulfill them before working on collecting eggs for hatching.

For hatching eggs, once we have assessed the orders, we begin the process of collecting eggs. After setting the eggs, it takes a minimum of 22 days till hatch for quail, 20 days for ducks, turkeys, and guineas, and 29 days for geese. Subsequently, we allow a week for the newborns to acclimate. If there are orders ahead in the queue, those will be filled first to ensure fairness and efficiency in our process.

During peak seasons, the wait time for these high demand breeds might be longer than usual, as the farm is not obliged to abide by the normal timeframes for these breeds due to their popularity and demand. Therefore, we recommend that pre-ordering the high demand breeds is a good idea. This allows us to prioritize your order when the peak season arrives, ensuring that your order is processed first.

We appreciate your understanding and patience as we work to fulfill orders for these high demand breeds. If you have any questions or would like to place a pre-order, please feel free to reach out to our team.

We are delighted to offer seasonal ordering for our wide range of farm products. Our seasonal schedule is divided into four distinct periods:

• Spring (March to May)

• Summer (June to September)

• Fall (October to November)

• Winter (November to December for local delivery of live animals, while all other products are available)

We typically open up Spring ordering for the following year in November, allowing our customers to plan ahead and secure their orders for the upcoming season.